@xmasbaby0 With the preponderance of email and other electronic messaging solutions, the usage of snail mail is going and down. This will inevitably lead to less reliable service for traditional mail. It is already happening in remote areas, especially outside of the U.S. If the IRS has a policy of never using email or phone, they should change it or make an exceptions at least in a notification that there needs to be a followup. If they have the email, they could certainly send such a notification without including any sensitive data. That would be much better than penalizing someone for non-response who lives in an area with sketchy postal mail service.
