If you thought you used the CD/download and then found the return online, another possibility is you made a mistake when you prepared the return. We see a lot of users who purchase the CD/download and then by mistake, they log on to their online TT account and use it to prepare the return without realizing they are not using their CD/download software. Usually they figure it out when the program asks for payment. That is when they end up in the user forum and we tell them how to switch from online to the desktop software they already paid for.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
