You did not mention how long ago you purchased the 2019 software. TurboTax stops supporting or updating the CD/download software after the last possible e-filing deadline for the tax year, so as of the end of October 2023, the 2019 software is not supported nor can you get updates for it.
And....just so you know, it is too late to receive an income tax refund for tax year 2019. The refund has been forfeited, so even if the completed Form 1040 shows a refund, the IRS will keep it. If you owe tax due for 2019, you will owe late filing penalties and interest, for which the IRS will bill you after they receive your return and the payment for the tax due as shown on the tax form.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
