@lngirard Since the issue is with the CD drive, the TurboTax agent should have been able to push the 2023 installation file to your download account with a new license code.
It would be similar to accessing a download if you purchased a CD but do not have a CD drive. As indicated in this TurboTax support FAQ - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/bought-cd-computer-cd-d...
The FAQ indicates that you should access http://installturbotax.com/ but since you started with a CD this may not help, but you can give it a try. That is why you need to speak again with TurboTax support.
