@Cannoneer7724 Maybe they will want to see a diagnostic file next week after the holiday. Post the Token number you get. The file is stripped out of all your Personal Info
TurboTax Online
1. Sign into your online account and select Take me to my return
2. Locate the Tax Tools on the left hand side of the screen.
3. A Drop down will appear. Click on Tools, then Share my file with agent.
5. This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated onto a response
OR
TurboTax Desktop
1. Click into your return.
2. Click Online and select "Send Tax File to Agent".
3. This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.
4. Please provide the Token Number that was generated onto a response
