And....make sure you are actually using the desktop software you installed. We see a lot of people who make the mistake of "logging on" to an online account instead of using the software that must be launched from your own hard drive.
One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
