Sounds like you need to uninstall and then re-install the 2022 software. This will not affect your tax data file for 2022 as it is in a different directory than the TurboTax program.
Updating the software to the latest release will have no effect on your 2022 tax data file.
Support is open from 5am to 5pm Pacific time, Monday thru Friday
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
