See this TurboTax support FAQ - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/nothing-happens-insert-...
If you still cannot get the CD to load then see this TurboTax support FAQ for getting the download - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/bought-cd-computer-cd-d...
