What you are describing is that you have a TurboTax Advantage subscription where the software is sent to you each tax year and you are charged for the software in November.
See this TurboTax support FAQ for cancelling your Advantage subscription - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/cancel-turbotax-adv...
You will have to contact TurboTax support for assistance in getting this charge removed from your billing account. Use the key words Billing Issue
Support is open from 5am to 5pm Pacific time, Monday thru Friday
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
