Did you purchase the 2023 TurboTax software as a Download or on a CD? If on a CD, both the Windows and Mac installation files are included.
If you you purchased a Mac download and need the Windows download instead you will need to contact TurboTax support.
Support is open from 5am to 5pm Pacific time, Monday thru Friday
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
