Sign onto your download account with the same User ID that was used to purchase the software as a download - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts&cgcview=downloads
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
