GilTaylor
New Member

License entering issue 2021 desktop Mac

I am trying to activate a copy of turbo tax for Mac Delux with state that I just purchased.  when I enter the license number, it is not recognized....in fact nothing happens.  the only click button visible is "cancel"  Hitting Enter does nothing.  I have manually entered it and I have used the copy code feature.  neither seem to work.

I have also deleted the application and redownloaded the software then reinstalled.  I have also restarted my computer.

 

I can find now way to trouble shoot this and of course customer service isn't open on Saturdays.

 

any help would be appreciated