Not sure why you would have paid a second time. You will have to discuss that with customer support if you really paid twice somehow. But you do not get a refund for having to mail it instead of e-filing. The fee is the same whether you e-file or mail it in an envelope. With online TurboTax you are not paying an extra fee to e-file; you are paying to use the software.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
