Get your taxes done using TurboTax

They couldn't Direct Deposit it.  Your bank account number or routing number was wrong so the bank rejected the deposit.  So they had to mail you a check and they charge $20 to mail out a check.  

Do you have a state refund?  Did you get it yet?  They will probably have to mail you a check too.  Check with your bank for the right numbers to use.  Although it's too late for this year.