FYI ... you do NOT need to upgrade the downloaded program since ALL downloaded programs can handle ALL the same forms and situations. The upgrade will simply get you more "hand holding" help screens (basically a bloated interview process) which is really not needed.
Why do you think you need to upgrade? The Deluxe should work for everything.
The upgrade is made in program by clicking on the option to upgrade and paying the upgrade fee ... try it again. If you still have issues then contact TT support.
Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.
