Your payment for the TurboTax desktop CD/Download software cannot be transferred to one of the TurboTax online editions.
You can request a refund from TurboTax for the desktop software if you purchased it from TurboTax.
Contact TurboTax support on Monday and use the key words Billing Issue.
Support is open from 5am to 5pm Pacific time, Monday thru Friday
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
