@godsbeauty10
It sounds like you are logging in to online TurboTax instead of opening up your downloaded software that is on your own hard drive. You do not "log on" to use the desktop software. After you download the 2019 software you need to update it and then just go to File>New Return to start a tax return. You just open the program like you open other programs that are installed on your computer.
We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
