@ashleyathanas If you did not get a satisfactory answer from customer support, perhaps we can help in the user forum. We can help with most issues except for billing issues. If your issue is in regard to using the software or you have an income tax question, post here so someone can try to help. We cannot see your account or your return, so please be specific without any personal information like your SSN, etc.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
