You seem to already know that you have to be in exactly the same account using the same user ID. The transfer of the previous year information has to be done BEFORE you start to enter any new 2022 information at all.
https://ttlc.intuit.com/questions/1900883
If you still cannot get the transfer to happen correctly after clearing and starting over, contact support.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time daily
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
This answer has been verified for accuracy by an Intuit expert employee
