If the charge was from Intuit or TurboTax you will need to contact TurboTax support for assistance. Use the key words Billing Issue when contacting support.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
