Can't download state

I bought turbotax premier for Mac. I recently re-installed it as I am trying to backfile my 2022 taxes (did an extension in April). 

 

For some reason, I can't download the state taxes.

 

It's stuck on the "State purchase" screen, with a "Hmm... it looks like we’ve hit a slight snag" error.

 

I'm confused, because I thought that the state should be free/included?

 

Advice appreciated.