Yep...shouldn't do re-installs unless absolutely necessary. Only do it once, and beyond that it's almost assuredly some other problem.
..You might be able to get a new install code from Customer Support...since it was their software problem and their instructions to re-install cause you to burn thru installation numbers. I just saw the FAQ yesterday for the first time and the FAQ was actually updated 7 days ago (not sure what was there before that), so their failure to let their Phone Support Teams know about it was definitely their fault.....BUT, I have no idea how they inform their phone support staff on current BIG software problems like this, so they can actually help their customers.
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____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
