@nickesonm wrote:
No offense but y’all keep telling me that the thing that happened cannot happen.
The amount owed for 2022 was correct on my 1040. I entered all information into TurboTax to have it direct deposited. I did not select to make estimated payments. The first installment of estimated payments was made on the date and in the amount indicated when filing. Something in the TurboTax system did not work correctly but I cannot contact anyone to determine why. If you can help me to figure out how to contact someone to address this without paying to do so I would be very grateful. As it stands I am super unimpressed with the fact that TurboTax provides no recourse outside of a chatbot.
If you used the TurboTax Free online edition then live phone support from TurboTax is not available. You would need to upgrade to one of the paid editions for live phone support.
Or you may be able to access support using one of these websites without upgrading - https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
The volunteer users in this forum who have been answering you have decades of experience using TurboTax and with federal tax returns.
When you selected direct debit of the federal taxes owed, shown on the Form 1040 Line 37, that is the only amount that could be debited from your account using direct debit in the TurboTax program. If your bank statement shows any other amount debited other than the amount on Line 37 then that is an IRS error and you need to contact the IRS.
