Get your taxes done using TurboTax
The people who can't get the "Jump to" links are not getting the Search box at all. As soon as they click Search they get the TurboTax Digital Assistant. There is no opportunity to type a search term or press Enter. See the screen shot below.
We don't know why you are still getting the old Search. TurboTax might be rolling out the change to a subset of users.
