Call the provider and ask them about it. There should be a contact telephone number in your account website.
They may be able to tell you how to access that form online if you don't see how...or they can send you a new one in the mail...or perhaps explain what happened. Like...maybe you moved to a new address, and they sent it to an old address...or just plain lost in the mail. That happens too occasionally.
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Sure, any number of people miss getting their 1099-R forms for any number of reasons...then they have to take active steps on their own to get those 1099-R forms before filing their taxes. If you received $$ from a retirement/pension account during 2022, you should have been looking for that 1099-R to put into your tax return. And when you don't get one by (say) the first or second week of February, you should be pestering the 1099-R provider as to where it is long before you file your tax return.
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____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
