I couldn't process the fees associate with e-file for my mother's tax return. Couldn't get customer service to fix the problem so I had to use the third party processing and pay the additional $40 fee to receive a direct deposit of her federal return due to processing problems on TurboTax side. I understand paying the state e-file fee but it seems like an unfair money grab that the only "solution" to the credit card payment issue is that the taxpayer has to foot the additional $40 fee to complete the e-file process. Had the same issues with filing my return and several family members.
