I stand by my reply. A "bug" of the sort you seem to think caused your issue would have caused lots of problems. There were no other reports of parents claiming dependents and the dependent's correct return being rejected for duplicate SSN's. Some random person may have had a typo that caused your problem.
But---we are not TT employees, and have no control over whether you receive a refund from TT. You have to have that conversation with customer support.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
