If you are encountering difficulties when using a credit card to pay your TurboTax fees, please confirm the card is an accepted payment method (VISA, MasterCard, American Express, or Discover) and that your contact information on file is accurate.
Please return to the MY INFO page in TurboTax and enter the same address as your credit or debit card you are using, go to the FILE tab to pay and make sure the credit card information matches exactly.
Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-your-payment-information-cannot...
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