Please attempt downloading your TurboTax product by following the instructions in the link below: How do I download my software from TurboTax.com?
Normally this error code comes up due to Error code 603: All the available activations for that code has been used, however since you have noted that you have not used the program yet, it may work from the downloads link above.
If the issue persists, please see this link for additional suggestions to fix this error or contact our TurboTax Customer Care team: Contact us
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