@mmaier1111 wrote:
I used the online premium version. I made a refund request and was denied because I didn't use the CD version of Turbo Tax. The email sent to me also stated I'm not supposed to be charged until after I file my taxes and yet I was still charged and denied the refund.
To request a refund or cancellation of the TurboTax online account fees you have to contact TurboTax support for assistance. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
