The instructions you found most likely apply to the Online program. In the Desktop (CD/Download) platform, your password is known only to you. There is no one who can help you recover that password.
No one in the forum is able to assist you with getting another download of the product you purchased. You'll need to contact TurboTax Customer Support. Use the info I'm sharing below to contact Support. Maybe a rep will be able to assist you.
How do I contact TurboTax?
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
