Did you enter her SSA-1099 in the correct section of the program?
To enter Social Security benefits reported on form SSA-1099
Click on Federal Taxes (Personal using Home and Business)
Click on Wages and Income (Personal Income using Home and Business)
Click on I'll choose what I work on (if shown)
Scroll down to Retirement Plans and Social Security
On Social Security (SSA-1099, RRB-1099), click the start or update button
Or enter ssa-1099 in the Search box located in the upper right of the program screen. Click on Jump to ssa-1099
Social Security benefits received are reported on the federal tax return Form 1040 on Line 6a. The taxable amount of the benefits, if any, are reported on Line 6b
