Please see What if I can't import my 1099? for instructions. Additionally, please keep in mind that if you are entering a Document ID it is case sensitive. So, if the Document ID is listed in all caps, you will want to enter it in all caps.
If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.
@KhoaVan
If you would like to inquire about a refund, please feel free to contact Customer Support so they can assist you. You will want to use the keywords billing issues when you call so you get to the right person.
@tiger850
