The "Live" help from a CPA is a feature of the online Live software versions. We cannot tell from your post whether you are using online and need to upgrade to a "Live" version--or if you used the CD/download--which sadly does not include help from a CPA.
Can you clarify what software you are using?
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/get-turbotax-live/...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
