If you are using the CD/download, the tax return is stored on your own hard drive. It is not online and you should not be trying to log in to an online account to work on your return. Did you download and update the the desktop software? If so, open the program up from your hard drive, just like you open other programs on your own computer. Then go to File and click Open Return.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
