@Kathleen6136 wrote:
Looking to get a refund on my payment I never submitted
If you mean a refund of the TurboTax online account fees because you did NOT file the tax return and you did NOT print the tax return then you will need to contact TurboTax support. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
