@carlbishop1 I posted this to you yesterday. See my replay directly above your last message. Didn't you try to contact TurboTax support?
You will have to contact TurboTax support for this issue. When contacting support use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
