It would be helpful to have a TurboTax token. The token provides a sanitized version of your return. We will be able to see the numbers but not any personal information such as your name, SSN, or address.
If you would like to do this, here are the instructions:
In TurboTax Online, go to the black panel on the left side of your program and select Tax Tools.
- Then select Tools below Tax Tools.
- A window will pop up which says Tools Center.
- On this screen, select Share my file with Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen, and you will get a Token number.
In TurboTax CD/Download versions, go to the black panel on your screen and select Online.
- Scroll down and select Send tax file to Agent.
- You will see a message explaining what the diagnostic copy is. Click send through this screen, and you will get a Token number.
Reply to this thread with your Token number.
We will then be able to see precisely what you are seeing, and we can determine what exactly is going on in your return and provide you with a resolution.
@opvivas
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