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@carlbishop1 wrote:

is someone there to answer my question


You will have to contact TurboTax support for this issue.  When contacting support use the key words Billing Issue

 

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax