You cannot get a credit if you decide to use the TurboTax online editions instead of the TurboTax desktop edition you purchased. But you can request a refund if the purchase was from TurboTax.
Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/
If you created an online account with a online User ID and password you only need to start the 2022 tax return using the online editions.
You can start with one of the Live editions if you want Tax Expert assistance with your return.
Go to this TurboTax website for the online Live editions - https://turbotax.intuit.com/personal-taxes/online/live/
