Was it for the Online version or the Desktop program? Maybe you are in the wrong one.
How to get the partner discount
https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-get-my-turbotax-affiliate-partner-d...
This is for last year but maybe it will help? Jan 20, 2022 Good post to get Fidelity Desktop program
https://ttlc.intuit.com/community/taxes/discussion/how-do-i-download-tubrotax-software-for-windows-p...
