To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Use this website to contact TurboTax support for this situation:
https://support.turbotax.intuit.com/contact/
Now if you need to pay for a state program or a state efiling fee then pay it upfront with a CC ... if you choose to pay it out of the federal refund you are adding a refund processing service of $40 ($45 in CA) which is not required.
