I spent one plus hour on the phone with a TurboTax phone support person, explained my issue that they agreed with in principle but then at the same time said - they do not have the power or tools to help. I was going to get a call later after they SUPPOSEDLY raise this in their research session later. For some weird reason, the agent said they cannot keep the ticket open and have to close it out when the phone ends. [I am thinking inside - who cares if the customer is still stuck]. They were supposed to send a survey link out too.. Guess what - I never got a survey link or a call back to close on this issue.
Waited patiently for two days to get an answer before deciding to fork out an additional $50 plus bucks to get an external DVD writer and took care of what TurboTax couldn't do. My humble request to any TT official person that responds to my query - please do NOT think that my problem is solved - TurboTax is making every person facing this problem to spend more money buying e-waste [DVD writer] because TurboTax failed to honor their agreement properly.
