If you are using the Online version, try this:
Please try the following steps which may help clear the loop you are experiencing:
- Log completely out of Turbo Tax.
- Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
- Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".
Clear Cache
Delete Cookies
If you are using the Download/Desktop version, you will need to make sure you have updated your software. To manually update for Windows, please see the Help Article here. For Mac, please see this Help Article.
In addition, please see our Help Article which provides troubleshooting steps for importing your 1099.
@feralblue19
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