Mint Connectivity Failure - Primis New Digital Banking (Error 189)

Remford · ‎March 8, 2023

I am unable to add my Primis New Digital Banking Checking & Savings.

Despite authenticating my username and password and generating a six digit SMS authentication code, I receive the following message:

“Something unexpected happened and we couldn't connect to your bank.“

I am instructed to verify my login credentials and to retry. (189)

Has anyone encountered this error or successfully connected their Primis New Digital Banking accounts?

HeatherPLO · ‎March 9, 2023

For this matter, please reach out to Mint Support at the link here.

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Zero3s · ‎March 23, 2023

Same issue. Read up on Reddit about it and seems to be a concurring thing with other users.

CarissaM · ‎March 23, 2023

We do have a few issues with Primis connecting in Mint. In order to better resolve this, and get set up for a notification on when it will be resolved, please reach out to the Mint support team at the link above. @Zero3s

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wampler123 · ‎March 31, 2023

mint keeps taking me to the wrong website to connect [removed]. the web side should be going to [removed]. Received mint case [phone number removed] saying it was fixed but it is not.

MichelleLO · ‎April 1, 2023

If your case was marked resolved and you are still experiencing the issue, please reach back out to Mint Customer Support for assistance. You can chat with them by clicking here.

Chat is available from 5:00 AM to 5:00 PM PT seven days a week.

@wampler123

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Mint Connectivity Failure - Primis New Digital Banking (Error 189)

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