@MichelleLO and Turbo Tax,
I am writing to express my deep disappointment with your lack of communication and failure to meet your deadlines. As a loyal customer of TurboTax, I have come to expect timely updates and reliable service. Unfortunately, your recent handling of the Form 8915-F release has left me feeling frustrated and let down.
Specifically, I am referring to this message thread or forum where I was seeking information on when the Form 8915-F would be available. Your response was unhelpful, simply stating that it was scheduled for release on March 9, 2023, and that I should monitor a help article for updates. This lack of detail and transparency was concerning, as I needed this information to plan my tax filing process and avoid any penalties or late fees.
Furthermore, I was shocked to learn that another user had to inform me that the Form 8915-F was actually available, even though your response in the thread had not been updated. This is simply unacceptable, and I feel that you have let down your customers by failing to communicate effectively and in a timely manner.
As a result of your lack of communication and failure to meet your deadlines, I am requesting that you compensate me for any inconvenience or penalties that may have resulted from your mistakes. This compensation should reflect the impact that your actions have had on me and other customers, and should include a sincere apology for your lack of communication.
In conclusion, I am extremely disappointed in your handling of the Form 8915-F release and urge you to take steps to improve your communication and reliability in the future. Shame on you for letting down your customers in this way.
