@MichelleLO
After finally getting through TT's moronic robot answering system, I was able to speak to an actual person. The rep was very nice, but couldn't offer much help. He informed me that TT stopped providing Live Expert support for the Home and Business product this year. It is telling that TT failed to inform me of that prior to automatically charging my credit card for the 2022 version of the product I've purchased for the past several years. It was only because of the expert support that I chose TT over its competitors in the first place.
It is clear that TT is more interested in creating ads for the Super Bowl and TV than on providing excellent customer service. This customer will take his business elsewhere next year.
