You are confused about what you purchased. If you have Home and Business --- that software is desktop software---the CD/download. The CD/download software does not include "Live" expert help from a CPA. That live expert help is a feature of the online Self-Employed Live software.
If you have the CD/download you can ask for help from customer support or you can post questions here in the user forum, but you do not get one on one help from a CPA the way that users of online Live get.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
