Every year I think I'll give TT one more chance to provide the support I paid for. Last year I had decent response so I let my account renew automatically. I've called 2 numbers provided by TT and am unable to reach a real live person with either one. The robotic service is worthless. I have the download version of Home and Business Advantage with Expert tax advice included. One number, [phone number removed] gave the message that I need to schedule an appointment with an expert online. Yet after logging in to my account, there is no option to do so, only options for TT products to buy. 800.446.8848 connects with a robot who doesn't understand what I want and refuses to connect me to anyone who can help.
Does anyone have a secret passage through their tortuous system?
Thank you.
