update: logging out of my account and into my wife's account in my default browser solved the problem & I was able to download her info. But figuring out the problem and fixing it was WAY too much work for a product as expensive as TurboTax - in the time I wasted fixing their sloppy software problem, I could have typed all the data in manually. TurboTax isn't a very good program - it makes doing my taxes MORE frustrating - and I wish I'd never started using it.
